The National Disability Insurance Scheme (NDIS) was established in 2013 and is a new way of assisting people with a disability to get the support they need, achieve their human rights, and participate in the social and economic life of the nation. The NDIS’ central objective is for people with disability to achieve their life goals.

It is an insurance scheme which recognises that investing in people with disability early improves individual and societal outcomes later in life. The main component of the NDIS is individualised packages of support to eligible people with disability. The NDIS is not means tested. It is funded by all Australians and when rolled out by 2020 it is expected to provide about 460,000 Australians with a permanent and significant disability under the age of 65 with the supports they need to live life.

Key outcomes for NDIS participants include overall increased independence with greater participation in employment, the economy, society and community life.

Code of Conduct:

The NDIS Code of Conduct promotes safe and ethical service delivery by setting out expectations for the conduct of both NDIS providers and workers. In providing supports or services to people with disability, Alpha Community Care Pty.Ltd and staff will ensure to:

  • act with respect for individual rights to freedom of expression, self-determination, and decision-making in accordance with relevant laws and conventions
  • respect the privacy of people with disability
  • provide supports and services in a safe and competent manner with care and skill
  • act with integrity, honesty, and transparency
  • promptly take steps to raise and act on concerns about matters that might have an impact on the quality and safety of supports provided to people with disability
  • take all reasonable steps to prevent and respond to all forms of violence, exploitation, neglect, and abuse of people with disability
  • take all reasonable steps to prevent and respond to sexual misconduct.


Decision making and consent policy (easy read)

Feedback and complaint policy (easy read)

Privacy and confidentiality policy (easy read)

Easy Read – Support Planning

Easy Read – Risk Assessment

Easy Read – Communicating with you


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