Registered NDIS Provider · Servicing Australia
Registered NDIS Provider · Servicing Australia
Help centre
Questions, answered.
Everything we’re commonly asked — in plain English. Can’t find it here? Call 1300 380 692 and we’ll help.
Getting started
What services does Alpha provide?
Assistance with Daily Living, Supported Independent Living (SIL), Support Coordination, Community Participation, Community Nursing Care, Forensic Disability Services, In-Home Support, Specialist Disability Accommodation (SDA), Short Term Accommodation (STA) and Medium Term Accommodation (MTA).
Do you support complex and forensic needs?
Yes. Our 24/7 SIL homes include forensic-overlay placements delivered by specifically-trained staff with strong clinical oversight.
Do I need NDIS funding to use Alpha’s services?
Most of our supports are NDIS-funded. If you’re unsure whether your plan covers what you need, our intake team can walk through it with you.
Services & funding
What services does Alpha provide?
Assistance with Daily Living, Supported Independent Living (SIL), Support Coordination, Community Participation, Community Nursing Care, Forensic Disability Services, In-Home Support, Specialist Disability Accommodation (SDA), Short Term Accommodation (STA) and Medium Term Accommodation (MTA).
Do you support complex and forensic needs?
Yes. Our 24/7 SIL homes include forensic-overlay placements delivered by specifically-trained staff with strong clinical oversight.
Do I need NDIS funding to use Alpha’s services?
Most of our supports are NDIS-funded. If you’re unsure whether your plan covers what you need, our intake team can walk through it with you.
Homes & vacancies
What types of homes do you offer?
SIL (24/7 supported), SDA across all four design categories, STA (respite/short stay) and MTA (bridging accommodation).
How do I book a tour?
Open any vacancy on the Our Homes page and submit the enquiry form. We’ll arrange a tour or virtual walkthrough that fits your timeline.
Can I move in with an existing housemate or partner?
Where possible, yes. We’ll work with you and your coordinator to find or configure the right home.
Coordinators & referrers
How do I refer a participant?
Use our Coordinator referral form or email intake directly. We acknowledge referrals within 2 business hours.
How do you communicate during a placement?
Named contacts, documented meetings, monthly progress summaries, and open channels with coordinators and allied health.
Can Alpha take crisis referrals?
We assess crisis and priority referrals case-by-case, including forensic, discharge and safety-of-home scenarios.