Registered NDIS Provider · National intake
Registered NDIS Provider · National intake
Help centre
Questions, answered.
Everything we’re commonly asked — in plain English. Can’t find it here? Call 1300 380 692 and we’ll help.
Getting started
What services does Alpha provide?
Assistance with Daily Living, Supported Independent Living (SIL), Community Participation, Community Nursing Care and In-Home Support.
Do I need NDIS funding to use Alpha’s services?
Most of our supports are NDIS-funded. If you’re unsure whether your plan covers what you need, our intake team can walk through it with you.
Services & funding
What services does Alpha provide?
Assistance with Daily Living, Supported Independent Living (SIL), Community Participation, Community Nursing Care and In-Home Support.
Do I need NDIS funding to use Alpha’s services?
Most of our supports are NDIS-funded. If you’re unsure whether your plan covers what you need, our intake team can walk through it with you.
Our homes
What types of homes do you offer?
SIL.
How do I book a tour?
Open any home on the Our Homes page and submit the enquiry form, or call 1300 380 692.
Can I move in with an existing housemate or partner?
Where possible, yes. We’ll work with you and your coordinator to find or configure the right home.
Coordinators & referrers
How do I refer a participant?
Use our Coordinator referral form or email admin@alphacommunitycare.com.au. We’ll be in touch to talk through next steps.
How do you communicate during a placement?
Named contacts, documented meetings, monthly progress summaries, and open channels with coordinators and allied health.
Can Alpha take crisis referrals?
We assess priority referrals case-by-case, including discharge and safety-of-home scenarios.