Privacy & Dignity Policy

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Alpha Community Care Pty Ltd
Last Updated: 2025

1. Our Commitment to Privacy & Dignity

Alpha Community Care is committed to ensuring every participant is treated with respect, safety, privacy, and dignity. We operate under the NDIS Practice Standards, the NDIS Code of Conduct, and the Australian Privacy Principles (APPs). Your rights are central to how we plan, deliver, and review supports.

2. Your Right to Privacy

We take active measures to safeguard your personal, health, cultural, and disability‑related information. We only collect information that is necessary for safe service delivery and compliance. This includes:

  • Personal information such as name, age, address, and emergency contacts
  • Disability information, support needs, assessments, and NDIS plan details
  • Health and medical information required for safe support provision
  • Cultural, religious, or language preferences
  • Communication preferences or sensitive matters disclosed to staff

3. Protecting Your Dignity

All staff must protect your dignity at all times through:

  • Respectful communication and behaviour
  • Honouring your cultural background and preferences
  • Ensuring privacy during personal care and conversations
  • Supporting autonomy, independence, and choice
  • Avoiding discussions about your information in public spaces
  • Obtaining consent before starting any support task

4. Your Control Over Personal Information

You have the right to access, correct, or restrict the use of your information at any time.

  • You may request copies of your records
  • You may update incorrect information
  • You may withdraw consent for sharing information
  • You may request limits on how your information is used

5. Confidentiality Obligations of Staff

  • Staff must only access records necessary for their role
  • Documents must be stored securely and never left unattended
  • Conversations about participants must occur privately
  • Digital devices must be protected with passwords and encryption
  • Staff are prohibited from sharing information without valid purpose

6. Cultural, Religious & Gender Considerations

We actively support your cultural identity, language needs, religious practices, and preferred support worker gender where possible. These preferences guide our rostering and support planning.

7. Personal Care & Sensitive Supports

  • Staff must explain every task and seek consent
  • You must be provided privacy during dressing, showering or toileting
  • Staff must ensure you are covered where possible
  • Staff must allow you to complete tasks independently where safe
  • Infection control and hygiene practices are mandatory

8. How to Raise a Concern

You can raise concerns at any time without fear of negative consequences.
Alpha Community Care – Feedback & Complaints
Email: admin@alphacommunitycare.com.au
Phone: 1300 380 692

NDIS Quality and Safeguards Commission
Phone: 1800 035 544
Web: www.ndiscommission.gov.au
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