Complex Disability Support in Melbourne

Some referrals in Melbourne involve higher day-to-day support needs or more than one agency. We consider those under our approved SIL and daily-living registration groups. We do not claim Specialist Positive Behaviour Support (0110) or Specialised Support Coordination (0132). Our Docklands hub is here to help with these conversations for Victoria.

Support coordinators and discharge planners should only share sensitive information through channels agreed with intake. We avoid big claims about clinical outcomes. Suitability and timing for Melbourne are confirmed before anything starts.

What happens after you refer

1. Call 1300 380 692 or email admin@alphacommunitycare.com.au, or use Make a referral.
2. Share plan details, suburb and the support you need.
3. We confirm what can be arranged near you, and when.
4. Only then do we talk through agreements and a start date.

People often ask about Docklands, Brunswick, Coburg, Footscray, Essendon, Box Hill. Naming a suburb helps us respond — we still confirm capacity each time.

We aim to get back to you within 1 business day.

More detail on the national service page: Complex Disability Support. For the full Melbourne overview, see Back to the Melbourne hub.

A note for families and coordinators

You do not need perfect paperwork to start a conversation. Call 1300 380 692 or email admin@alphacommunitycare.com.au with what you know. We will help you work out the next step for Melbourne in plain English, including who else needs to be involved (for example a support coordinator, LAC, discharge planner or plan manager).

Related links

Back to the Melbourne hub

Forensic Disability Services

Make a referral

Common questions

Ready to talk?

Make a referral or call intake on 1300 380 692. Email admin@alphacommunitycare.com.au.